Mercy Health — Heart and Vascular Institute, Cardiology
Cardiology (Heart Care) • Paducah, KY
Ratings by platform
- Birdeye (Google reviews): 4.8 out of 5 stars (based on 57 reviews) (57)
- Mercy Health (Deborah L. Bray, APRN-CNS): 4.8 out of 5 stars (29 reviews / 241 ratings)
- Mercy Health (Dr. Thomas A. Williams, Jr.): 4.8 out of 5 stars (31 reviews / 252 ratings)
What patients say
Patients praise
- frequent praise for caring, professional, and knowledgeable staff and providers
- many patients report clear communication and effective listening skills from practitioners
- high levels of patient confidence in the treatment received
Common complaints
- reports of appointment scheduling issues, including last-minute changes and mistakes
- some patient concerns about physician bedside manner, specifically being perceived as rushed or uncaring in isolated instances
In patients' words
"I am happy with the caring and capable treatment I have received at Cardiology. They are always friendly and helpful."
— Birdeye (Google review)"I have been coming to this facility for quite sometime. I have never encountered a negative issue. That covers a span of about 12 years."
— Mercy Health patient review"The staff was great, thus the 2 stars. The Dr. gave off bad vibes from the time he walked in... he was rude, unfriendly, in a hurry, and seemed somewhat uncaring."
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