Kettering Health Oxford Health Center
Internal Medicine • Oxford, OH
Ratings by platform
- Birdeye: 3.5 out of 5 stars (8 reviews)
- ComplaintsBoard: 1.5 out of 5 stars (10 reviews and 6 complaints)
- Kettering Health Official Website (Primary Care): 4.9 out of 5 stars (239 ratings)
What patients say
Patients praise
- High patient rating scores for specific primary care providers within the network
- Isolated reports of helpful and kind staff interactions
Common complaints
- Delayed or denied medical treatment following a major cyberattack on the health network
- Concerns regarding the adequacy of complaint resolution processes
- Reports of inconsistent standards of care across different providers
- Issues with timely prescription fulfillment and communication via patient portals
- Negative experiences in emergency settings, including communication and pain management concerns
In patients' words
"This is about people's health being stolen. They had no contingency plan and they just stopped seeing patients... A lot of our clients were unable to go to other networks... They had to start all over."
— Attorney Michael Wright regarding lawsuits against Kettering Health following a cyberattack"Stopped in the ER today for a pinched sciatic nerve, and was helped right away. Ashleigh was super kind and very helpful."
— Better Business Bureau reviewerMore clinics in Oxford
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