Emergency Department - Owatonna Hospital - Allina Health
Urgent Care • Owatonna, MN
Ratings by platform
- MedicalRecords.com: 3.7/5 stars (33 reviews)
- National Health Ratings (HCAHPS data): 3/5 stars (implied as a standard average baseline from aggregated surveys) (297 completed surveys)
What patients say
Patients praise
- Some positive interactions with specific doctors once care was initiated
- Staff efforts to make the process easy and comfortable when adequately staffed
- Community-focused care facility access
Common complaints
- Perceived lack of compassion from nursing and administrative staff
- Long wait times in the emergency department
- Concerns regarding staff attentiveness and bedside manner
- Issues with cleanliness in patient rooms
- Allegations of medical errors or poor judgment by providers
- Dissatisfaction with billing practices
In patients' words
"Worst ER experience I've had... The front office staff showed no compassion and the nursing staff wasn't in a hurry to help me with the pain."
— MedicalRecords.com"My only complaint is that they are extremely understaffed. Besides that, they give good care. When I was there, everyone made sure that the process was easy for me and that I felt comfortable."
— Rehab.comMore clinics in Owatonna
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