Owatonna, Minn., hospital & clinic
Rheumatology • Owatonna, MN
Ratings by platform
- Healthgrades / Medicare.gov (HCAHPS): 73% of patients recommend the hospital (Healthgrades) (297 completed surveys (Medicare.gov/HCAHPS))
- MedicalRecords.com: 3.7 / 5 (33 reviews)
What patients say
Patients praise
- Positive experiences with specific doctors and clinical staff
- Recognition for patient safety and overall patient experience ratings in some formal assessments
- Compassionate and personalized care reported by some patients
- Convenience of local care access
Common complaints
- Long wait times for appointments and in waiting rooms
- Difficulty reaching staff via phone or receiving clear communication
- Perceived lack of compassion or rudeness from administrative and nursing staff
- Concerns regarding care coordination and scheduling errors
- Frustration with billing and organizational management
In patients' words
"Worst ER experience I've had. The waiting room was empty except for me. It took 30 minutes before I was seen by someone... The front office staff showed no compassion..."
— MedicalRecords.com"Patients report being treated very well by incredibly kind staff across many departments. The environment is friendly and makes experiences less stressful."
— Loc8NearMe"If you like waiting hours with little to no communication and being ignored and somewhat disrespected, then this is the clinic for you."
— USCompanies.netMore clinics in Owatonna
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