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Primary Care - The University of Kansas Health System

Primary CareOverland Park, KS

★★★★☆3.5/5330 reviews across 3 platforms

Ratings by platform

  • Facebook (Indian Creek Campus): 96% recommend (203 reviews)
  • Yelp (Health System brand): 2.6/5 stars (168 reviews)
  • Birdeye (Neurology, Overland Park): 4.6/5 stars (141 reviews)
  • Birdeye (Indian Creek Ambulatory Surgery Center): 3.8/5 stars (21 reviews)

What patients say

Patients praise

  • High-quality medical expertise and skilled clinicians
  • Positive feedback regarding surgical results and specialized care
  • Efficient and friendly nursing and clinical staff in specific departments
  • Cleanliness of facilities

Common complaints

  • Concerns regarding billing practices and surprise charges
  • Reports of unhelpful, rude, or unprofessional front desk and administrative staff
  • Confusion or dissatisfaction over hospital-associated fees compared to standard office visits
  • Complaints about communication regarding financial obligations before procedures

In patients' words

"They are not very transparent with the patient on what and how things are billed, You will walk out paying much, much more than you expected going into an appointment."

Birdeye (Marillac Campus reviews)

"My orthopedic surgeon was highly skilled, very knowledgeable and personable. I had good results from my surgery."

A-Better-Place.com

"Now, under KU Med, it was going to be over $260-270ish when I did a bill estimate. This was all due to the hospital fee that KU Med tacks on even though my doctor’s office is not actually in the hospital."

Kansas City Star

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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