MercyOne Iowa Heart Center Ottumwa
Vascular Surgery • Ottumwa, IA
Ratings by platform
- Ratings.MD: 4.9/5 (121 verified ratings for Dr. Mudassir Malik)
- Ratings.MD / MercyOne official site: 4.9/5 (117 verified ratings for Sydney Anderson, ARNP)
- MercyOne official site: Not explicitly stated overall, but numerous positive individual comments (48 reviews for Jasmine Benson, ARNP)
- WebMD: Not explicitly stated (1 review)
What patients say
Patients praise
- High patient satisfaction specifically regarding providers like Dr. Mudassir Malik, Sydney Anderson, and Jasmine Benson
- Providers are described as professional, empathetic, knowledgeable, and good listeners
- Patients appreciate when staff take the time to explain treatments and medical conditions clearly
Common complaints
- Difficulties with customer service and phone communication
- Concerns regarding clinic closures and continuity of care within the MercyOne system in Ottumwa
- Occasional complaints about billing or overcharging
- Negative staff/workplace environment reports
In patients' words
"Dr. Malik is all of the above. I trust him 100%. He listens, he explains, I feel I can ask him anything and he will answer honestly."
— Ratings.MD Patient Review"They have consistently the worst customer service I have ever encountered. You can't get anyone to answer your calls, and if you do get through, expect them not..."
— Birdeye User Review"Jasmine is always very friendly and very professional. Explained everything. She has always been very professional very caring and very knowledgeable."
— MercyOne Patient ReviewMore clinics in Ottumwa
Our Locations - Ottumwa Health Group
Patients praise: Convenient walk-in care with no appointment necessary for non-life-threatening conditions · Care available for patients six months and older.
Ottumwa Regional Health Center | Ottumwa, IA Hospital
Patients praise: Some empathetic and efficient care experiences · Occasional positive feedback regarding specific nurses or departments.
Weight Loss
Patients praise: Convenience of virtual consultations and remote monitoring. · Personalized nutrition coaching and individualized plans..
Locations Search | MercyOne
Patients praise: Providers are frequently described as caring, thorough, and knowledgeable · Strong patient trust in providers' clinical skills and communication styles.
Cardiology Services & Heart Health | Ottumwa, IA
Patients praise: highly rated cardiology providers (MercyOne Iowa Heart Center) · compassionate and communicative care from cardiac specialists.
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