Oregon City Clinic - Family Practice Physicians - Portland, OR
Primary Care • Oregon City, OR
Ratings by platform
- WebMD (Dr. Jeffrey Young): 5.0 out of 5 stars (7 ratings)
- Birdeye (The Oregon Clinic Urology - Oregon City): 3.4 out of 5 stars (14 ratings)
- Vitals (Dr. Alisha Saultz): 4.8 out of 5 stars
- Neighborhood Health Center (average provider rating): 4.6 out of 5 stars
What patients say
Patients praise
- Patients often report high satisfaction with the actual medical providers, describing them as knowledgeable, caring, and professional
- Positive experiences with the quality of medical care and treatment outcomes
- Some patients appreciate educational efforts by doctors and helpful medical assistants
Common complaints
- Difficulties with front office staff, including reports of rudeness, lack of professionalism, and poor customer service
- Significant delays and difficulties with appointment scheduling, including long hold times and unreturned messages
- Frustrations with billing departments and perceived errors in billing practices
- Inconsistent communication and follow-up regarding medical care and procedures
In patients' words
"While the medical staff, people are generally happy with, the front office staff and billing department are HORRID to deal with."
— LocalityBiz (Oregon City Family Practice)"The actual providers have been great, but the infrastructure of actually making and getting to the appointment have me considering other options."
— LocalityBiz (NW Primary Care - Oregon City Clinic)"I love how they take time to educate me, which is beyond helpful. I also found each time I interacted with someone on the phone for scheduling, etc. to be very positive."
— LocalityBiz (Neighborhood Health Center)More clinics in Oregon City
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