Urgent Care at Ontario Medical Center - Kaiser Permanente
Urgent Care • Ontario, CA
Ratings by platform
- Birdeye (aggregating Google reviews): 3.6 out of 5 stars (based on 672 aggregate reviews) (672 aggregate reviews for the Medical Center)
- Birdeye (aggregating Google reviews): 1.7 out of 5 stars (based on 131 reviews) (131 reviews for the Emergency Room specifically)
What patients say
Patients praise
- Professional and skilled medical staff (doctors and nurses) in specific departments like Labor and Delivery and Optometry
- Clean and organized facility environment in some areas
- Efficient pharmacy service reported by some patients
- Compassionate care noted by patients during specific procedures
Common complaints
- Extremely long wait times for service, including in the Emergency Room and for test results
- Perceived lack of urgency or responsiveness from staff, even in cases of severe pain
- Frustration with administrative processes and follow-up communication
- Concerns regarding patient safety protocols and misdiagnosis incidents
In patients' words
"I arrived at Kaiser Urgent Care at 7am. Im the 3rd in line but my name was called around 9:30 am, stayed until past 3pm. Very long wait time for the lab, X-ray and ultrasound results to come back... Its really frustrating."
— Birdeye user review"Been waiting in ER room for a fever for over 10 hours and they help me just now! 11 hours later! Worst place to come to."
— Birdeye user review for Emergency Room"They were in labor and delivery... Very nice and respectful very attentive and extremely knowledgeable. It made me so thankful that in my small stay how I knew i was in the right care and hands."
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