Family Medicine/Internal Medicine at Ontario Medical Center
Primary Care • Ontario, CA
Ratings by platform
- Birdeye/Google aggregate: 3.6/5 (672 reviews)
- Birdeye/Google (Emergency Room specific): 1.7/5 (131 reviews)
What patients say
Patients praise
- Hospital has earned an 'A' grade for patient safety for multiple consecutive rounds
- Recognized as a Top Hospital by the Leapfrog Group in recent years
- Professional and attentive care reported by some patients and staff members
- Efficient pharmacy service and helpful lab staff mentioned in select reviews
Common complaints
- Long wait times in the Emergency Room and for appointments
- Poor communication and difficulty navigating the scheduling/referral process
- Rude or unhelpful staff interactions in certain departments like the pharmacy
- Instances of perceived lack of urgency or clinical errors in the ER
In patients' words
"Came in ambulance at 3:20pm and did not get pain meds until 6:05pm. Per nurse, 3 drs called off... Extreme pain, sweating, vomiting and crying until 6:20 when morphine kicked in."
— Birdeye Review"I had a very positive experience at Kaiser’s Emergency Department. The staff was professional, attentive, and moved quickly while still taking the time to explain what was going on."
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