Family Medicine/Internal Medicine at Ontario Medical Center
Family Medicine • Ontario, CA
Ratings by platform
- Birdeye/Google: 3.6/5 stars (672 reviews)
- Birdeye (Emergency Room specifically): 1.7/5 stars (131 reviews)
What patients say
Patients praise
- Professional and attentive care from some staff members
- Efficient processes in specific departments like Radiology
- Individual physicians receiving high praise for bedside manner and care
Common complaints
- Long wait times in emergency and urgent care services
- Communication issues with scheduling and referrals
- Negative experiences with staff interactions in certain departments
In patients' words
"For me, Dr. Bonilla has been a breath of fresh air. Exasperated by uncaring doctors and their rude staff, Dr. Bonilla is the exception. My first appointment was actually a pleasant experience."
— Healthgrades review for a family medicine physician at the center"had a very positive experience at Kaiser’s Emergency Department. The staff was professional, attentive, and moved quickly while still taking the time to explain what was going on."
— Birdeye review for Emergency Room services"I arrived at Kaiser Urgent Care at 7am. Im the 3rd in line but my name was called around 9:30 am, stayed until past 3pm. Very long wait time for the lab, X-ray and ultrasound results to come back..."
— Birdeye review for Ontario Medical CenterMore clinics in Ontario
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