Bassett Cancer Institute at FoxCare
Oncology (Cancer Institute) • Oneonta, NY
Ratings by platform
- Birdeye/General review aggregators: Specific ratings for the Cancer Institute are not available due to a lack of public reviews; the broader hospital system (A.O. Fox) has mixed/low ratings on some aggregators (e.g., 2.5/5 with 224 reviews). (224 reviews for A.O. Fox Hospital; zero public reviews specifically for the Bassett Cancer Institute at FoxCare found.)
What patients say
Patients praise
- High patient satisfaction scores (reportedly over 90%) for the cancer center specifically
- Some patients praise the caring, knowledgeable, and professional nature of staff and providers across the network
- Calm and welcoming atmosphere in some facilities
- Positive experiences with individual providers who are described as thorough and good listeners
Common complaints
- Reports of rude or dismissive staff and providers at certain FoxCare and Bassett network locations
- Complaints regarding long wait times and communication delays
- Concerns about unprofessional conduct and lack of follow-through in certain departments
In patients' words
"The cancer center routinely gets excellent marks for patient satisfaction – no one's perfect, but we're well above 90% consistently for patient..."
— Capital Region MD News"All who work in Hematology are very nice, Adore Doc Knight. She is very thorough listening to my concerns and explaining all test results so I can understand."
— LocalityBiz reviewer (regarding Hematology/FoxCare)"Bassett does have some really awful practitioners but my new one - Dr. VanHouten is excellent. He wanted to hear everything I went through and worked with me to get the help I need."
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