Outpatient Rehabilitation - Olean General Hospital
Physical Therapy • Olean, NY
Ratings by platform
- Leapfrog Group (OAS CAHPS Survey): 93% overall patient rating for the outpatient facility (OAS CAHPS) (Not explicitly stated total count)
- Healthgrades: 42% patient recommendation rate (Not explicitly stated total count)
- MedicalRecords.com: 2.3 out of 5 stars (51 reviews)
What patients say
Patients praise
- Outpatient rehabilitation provides a one-on-one physical therapy experience
- Outpatient department receives high facility and staff ratings (95% in OAS CAHPS survey)
- Staff praised for being kind and pleasant in some instances
- 93% overall patient rating for the outpatient facility
Common complaints
- Reports of poor communication between staff and patients
- Concerns regarding patient care quality and staff responsiveness in hospital settings
- Some patients reported negative experiences with hospital staff/nursing attentiveness
In patients' words
"Our staff prides ourselves on multiple quarters of the highest patient satisfaction scores as surveyed by Press Ganey, as well as on-line reviews."
— Olean General Hospital Website"Zero communication between staff, no explanations to any questions that are asked..only bright spot is the nursing staff is great"
— MedicalRecords.com User ReviewMore clinics in Olean
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