Olean General Hospital Ambulatory Surgery Center - CPL
General Surgery • Olean, NY
Ratings by platform
- Healthgrades: 42% recommend this hospital (Not explicitly stated as total count, based on HCAHPS data)
- MedicalRecords.com: 2.3/5
What patients say
Patients praise
- some instances of high-quality nursing care
- occasional helpful individual staff members
Common complaints
- long wait times for scheduled surgeries and emergency care
- poor communication from staff regarding patient status and test results
- lack of patient-centered care and perceived indifference from staff
- concerns regarding patient intake procedures and basic needs (e.g., food, medication)
In patients' words
"After 5 hours of sitting there with very minimal communication from a nurse who had a horrible bedside manner we had to make a determination to leave before the surgery took place."
— LocalityBiz.com review"Zero communication between staff, no explanations to any questions that are asked ..only bright spot is the nursing staff is great"
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