Universal Primary Care: Family Medical Care & Urgent Appointments

Patients praise

• Some patients report timely, efficient intake for certain visits
• Appreciation for specific providers who listen and explain care plans clearly
• Satisfied long-term patients who value the range of services like OB/GYN and primary care under one group

Common complaints

• Long wait times for appointments and inability to get urgent appointments despite clinic branding
• Poor administrative management and unresponsive or inadequate call center/phone support service
• Frequent appointment cancellations and lack of communication from staff
• Reports of toxic or hostile work environment by employees, potentially impacting quality of care
• Frustration with medical testing/imaging referral delays and perceived lack of thorough care from some providers