Convenient Care Clinic - Claxton-Hepburn Medical Center
Urgent Care • Ogdensburg, NY
Ratings by platform
- Vivian Health: 2.9/5 (17 reviews)
- MedicalRecords.com: 3.8/5 (20 reviews)
What patients say
Patients praise
- Kind, professional, and supportive nursing staff
- Efficient care for out-of-town visitors
- Positive experiences with specific physicians and specialists
- Convenient availability for non-emergency needs
Common complaints
- Long wait times for appointments and medical services
- Difficulty with phone communication and scheduling
- Perceived lack of attentiveness or thoroughness by some providers
- Issues with the registration and administrative systems
- Inconsistent follow-up on prescriptions and test results
In patients' words
"I’ve always had good experiences at Convenient Care, but lately I’ve been really frustrated. I’ve had to go in three times over the past few weeks for the same infection, and my last visit was disappointing. The provider didn’t seem to listen and never explained what she was treating me for."
— LocalityBiz review (Kaitlin Abbrid)"We understand and share the community’s frustrations regarding extended wait times and the challenges with our registration system... These experiences do not reflect the level of care we strive to provide."
— Brandon Bowline, Chief Operating Officer, Claxton-Hepburn Medical Center"The staff at Claxton Hepburn are kind and professional. Most importantly they are an excellent team of physicians and nurses!"
— MedicalRecords.com review (Rocket Vom Haus Juris)More clinics in Ogdensburg
Ogdensburg - WellNow Urgent Care
Patients praise: Friendly and compassionate staff · Prompt, efficient care with minimal wait times.
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