Primary Care Providers - Claxton-Hepburn Medical Center
Primary Care • Ogdensburg, NY
Ratings by platform
- Vivian Health, HospitalCareData, Healthgrades: Generally mixed to low; Vivian Health reports a 2.9/5 rating; HospitalCareData lists overall summary as Fair (17 reviews on Vivian Health; variable across other platforms)
What patients say
Patients praise
- Some patients and staff report kind and professional interactions with individual physicians and nurses
- Specific staff members in surgical or specialty areas described as attentive and skilled
Common complaints
- Concerns regarding long wait times in the emergency department and for lab services
- Difficulty reaching scheduling by phone
- Reports of poor communication and perceived lack of staff responsiveness during hospital stays
- Instances of perceived impersonal or subpar care from specific staff members
- Frustration with registration systems and patient portals
In patients' words
"We understand and share the community’s frustrations regarding extended wait times and the challenges with our registration system. ... These experiences do not reflect the level of care we strive to provide."
— Brandon Bowline, Chief Operating Officer (via NNY360 coverage)"Every time a family member has had to visit this hospital for an emergency, it always seems like patients are put into a room & forgotten about. Information or test results are rarely obtained freely, without seeking staff to ask."
— LocalityBiz reviewMore clinics in Ogdensburg
Ogdensburg - WellNow Urgent Care
Patients praise: Friendly and compassionate staff · Prompt, efficient care with minimal wait times.
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