Orthopedics - Ogdensburg - Claxton-Hepburn Medical Center
Orthopedic Surgery • Ogdensburg, NY
Ratings by platform
- Healthgrades / WebMD (Dr. Richard Tombler): 5.0 out of 5 stars (3 ratings)
- WebMD / Vitals (Dr. Thomas Herzog): 4.1 - 4.5 out of 5 stars (7 - 9 ratings)
- MedicalRecords.com: 3.8 out of 5 stars (20 reviews)
What patients say
Patients praise
- Orthopedic surgeons receive high ratings from patients for their expertise and bedside manner
- Successful orthopedic surgical outcomes (e.g., hip replacements)
- Appreciation for some staff being kind and professional
Common complaints
- Extended wait times for services like blood draws
- Difficulties with the registration/scheduling system
- Reports of poor communication between staff and patients or families
- Some perceptions of impersonal or dismissive care from specific staff members
In patients' words
"Dr. Herzog replaced both of my hips. I feel better than I have in years! He has a wonderful beside manner. I have total confidence in him."
— Vitals"A rare find these days. Dr. Tombler not only is an excellent doctor but his patients are just not only dollar bills. He brings back humanity..."
— Healthgrades"We understand and share the community’s frustrations regarding extended wait times and the challenges with our registration system. These experiences do not reflect the level of care we strive to provide..."
— COO of Claxton-Hepburn Medical Center (via NNY360)More clinics in Ogdensburg
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Patients praise: Friendly and compassionate staff · Prompt, efficient care with minimal wait times.
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