Claxton Hepburn Medical Center | City of Ogdensburg, NY
Obstetrics and Gynecology • Ogdensburg, NY
Ratings by platform
- Facebook: 76% recommendation rate (277 reviews)
- Vivian Health: 2.9/5 stars (17 reviews)
- MedicalRecords.com: 3.8/5 stars (20 reviews)
What patients say
Patients praise
- Professional and caring physicians and nurses recognized in some patient experiences
- Specific praise for nursing staff in ambulatory and surgical departments
- Hospital management's active engagement in addressing community complaints and implementing workflow improvements
Common complaints
- Extended wait times for laboratory services and registration
- Difficulties navigating new hospital registration systems
- Inconsistent staff communication and perceived lack of professionalism in some instances
In patients' words
"The staff at Claxton Hepburn are kind and professional. Most importantly they are an excellent team of physicians and nurses!"
— MedicalRecords.com"2 hours on hold with scheduling and still no answer. This hospital is a joke"
— MedicalRecords.com"We understand and share the community’s frustrations regarding extended wait times and the challenges with our registration system. These experiences do not reflect the level of care we strive to provide."
— NNY360 (reporting on hospital statement)More clinics in Ogdensburg
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Patients praise: Compassionate and knowledgeable physicians · Thorough care for specific health issues and pregnancy management.
Ogdensburg - WellNow Urgent Care
Patients praise: Friendly and compassionate staff · Prompt, efficient care with minimal wait times.
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