Primary Care Providers - Claxton-Hepburn Medical Center
Internal Medicine • Ogdensburg, NY
Ratings by platform
- Vivian Health: 2.9 / 5 (17 (Vivian))
- US News & World Report: 4 / 5
- Healthgrades: 60% (408 (survey respondents))
- Facebook: 76% recommend (277 reviews)
- MedicalRecords.com: 3.8 / 5 (20 reviews)
What patients say
Patients praise
- Some staff recognized for being kind, professional, and thorough
- Positive feedback for specific surgeons, nurses, and medical teams
- Appreciation for quality care during urgent or emergency visits by some patients
Common complaints
- Long wait times for registration, lab work, and emergency services
- Perceived inattentive or rude staff behavior
- Difficulties reaching departments by phone or getting callbacks
- Concerns regarding communication about medical care, procedures, and test results
- Specific complaints about surgical outcomes and follow-up care
In patients' words
"We understand and share the community’s frustrations regarding extended wait times and the challenges with our registration system. ... These experiences do not reflect the level of care we strive to provide."
— Brandon Bowline, COO of Claxton-Hepburn Medical Center"Ridiculously slow service, even for the ER. I have been here several times for emergencies and I walked out after getting no service from the doctor for over an hour."
— Patient review on LocalityBiz"The staff at Claxton Hepburn are kind and professional. Most importantly they are an excellent team of physicians and nurses!"
— Patient review on MedicalRecords.comMore clinics in Ogdensburg
Ogdensburg - WellNow Urgent Care
Patients praise: Friendly and compassionate staff · Prompt, efficient care with minimal wait times.
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