Convenient Care Clinic - Claxton-Hepburn Medical Center
Emergency Medicine • Ogdensburg, NY
Ratings by platform
- Vivian Health: 2.9 out of 5 stars (based on 17 reviews) (17 reviews)
- Facebook: 76% recommend (277 reviews)
- MedicalRecords.com: 3.8 out of 5 stars
What patients say
Patients praise
- Friendly and professional staff/physicians in certain instances
- Efficient and timely care for some visitors
- Kindness and patience shown toward patients and families
- Positive surgical and recovery experiences
Common complaints
- Extended wait times for registration and appointments
- Difficulty reaching staff by phone or getting return calls
- Frustration with new registration systems
- Concerns regarding provider communication and listening skills
- Inconsistencies in quality of care and follow-up communication
In patients' words
"I’ve always had good experiences at Convenient Care, but lately I’ve been really frustrated... The provider didn’t seem to listen and never explained what she was treating me for."
— LocalityBiz (Reviewer: Kaitlin Abbrid)"We understand and share the community’s frustrations regarding extended wait times and the challenges with our registration system... These experiences do not reflect the level of care we strive to provide."
— Brandon Bowline, COO, Claxton-Hepburn Medical Center"I was treated so well and so kindly by all staff, nurses and doctors. They got me in really fast and were just all around kind. One of the best urgent clinics I've been to."
— LocalityBiz (Reviewer: Emily Roberts)More clinics in Ogdensburg
Ogdensburg - WellNow Urgent Care
Patients praise: Friendly and compassionate staff · Prompt, efficient care with minimal wait times.
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