Laboratory Services | Oconomowoc, WI - ProHealth Care
Medical Lab Services • Oconomowoc, WI
Ratings by platform
- promallu.com: 4.9/5 (234 reviews)
- Vivian Health (hospital page, not lab-specific): 3.7/5 (10 reviews)
What patients say
Patients praise
- Fast and convenient walk-in experience
- Friendly and professional phlebotomists/nurses
- Gentle blood draws with little/no pain
Common complaints
- Impersonal or time-consuming check-in process (kiosk / extra questions / required paperwork)
- Billing/overbilling and coding issues for lab services
- Rude staff/argument related to medical claims (not strictly lab-only, but involves visit tied to medications/labs)
In patients' words
"“Walked in the door at 7:05am and was out less than 10 minutes later… Front desk staff and the nurse that took my blood were both so sweet and personable.”"
— promallu.com (ProHealth Care's Laboratory Services - Oconomowoc)"“Check in process however is very impersonal. There is a person there but they make you go to a kiosk to check in. Frustrating and time consuming for patients.”"
— promallu.com (ProHealth Care's Laboratory Services - Oconomowoc)"“I was overbilled for lab services… I was also billed for 2 lab services when i only requested 1.”"
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