UF Health Family Medicine – Ocala Heath Brook
Primary Care • Ocala, FL
Ratings by platform
- Birdeye and LocateHub: Approximately 2.7-2.8 out of 5 stars (57-63 reviews across different platforms)
What patients say
Patients praise
- Some staff members described as helpful
- Efficient and painless blood draw services reported in some instances
Common complaints
- Long wait times for appointments and in the waiting room
- Poor communication and unhelpful office staff attitudes
- Difficulties with insurance verification and billing processes
- Scheduling issues, including last-minute cancellations and strict re-scheduling policies
- Dissatisfaction with nurse practitioners and perceived lack of thorough care
In patients' words
"Waited months for an appointment and finally the day came and I paid copay and waited 90 min in waiting room and was never seen."
— Birdeye Review"The front staff have a lot of attitude to go with their uselessness."
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