Garrett Regional Medical Center - WVU Medicine
Surgery • Oakland, MD
Ratings by platform
- SafeHospitals USA / CMS HCAHPS: 4.0/5 (HCAHPS survey data) (262 surveys (2024 CMS data))
- Google My Business (as cited by secondary source): 2.7/5 (124 reviews)
- Vivian Health (professional/staff perspective): 5.0/5 (4 reviews)
What patients say
Patients praise
- High patient recommendation rates (e.g., 77% to 92%)
- Recognition for patient experience and satisfaction, including Healthgrades awards
- Professionalism and responsiveness noted by some patients and healthcare staff reviewers
- Good communication with medical teams for many patients
Common complaints
- Dissatisfaction with emergency department experience and staff bedside manner
- Criticism of hospital food services, particularly regarding dietary needs for diabetic patients
- Reports of billing and administrative confusion
In patients' words
"GRMC also received the 2026 Healthgrades Outstanding Patient Experience Award, placing it among the top 15% of hospitals nationwide for patient experience."
— WV News (June 2026)"Worst ER I’ve ever experienced! I came in via ambulance after a snow tubing accident... They had the worst bedside manner, lied to me about the X-ray results, gave bare minimum pain killers and rushed us out as fast as they could."
— Patient review cited by clinicadentalrey.esMore clinics in Oakland
Colon and Rectal Surgery in Oakland, MD - Find a UPMC Provider
Patients praise: Dr. Lynda Dougherty perceived as trustworthy and professional · nursing staff at UPMC Western Maryland often described as friendly and hardworking.
Life Chiropractic: Oakland CA Chiropractor
Patients praise: Attentive, gentle, and knowledgeable doctors (Dr. Melissa and Dr. Ryan) · Effective relief for back, hip, and shoulder pain, and scoliosis issues.
Level Up Wellness and Physical Therapy
Patients praise: Highly knowledgeable and skilled practitioners · Compassionate, warm, and supportive staff.
Oakland, MD Dentist | Accident, MD Dentist | Dental Health ...
Patients praise: kind and friendly staff · gentle and thorough care.
Comparing your options?
Browse other clinics in Oakland, or filter by state and specialty to compare patient ratings.