Oakland, CA Family Doctors - Sutter Health
Primary Care • Oakland, CA
Ratings by platform
- Sutter Health Official Site (Dr. Shamila A. Panjwani): 5/5 (65 reviews)
- Zocdoc (Dr. Pierrette Lenoir): 4.8/5 (44 reviews)
- Healthgrades (Dr. Andrea Franchett): 4.2/5 (5 reviews)
- Healthgrades (Dr. Anthony Jones): 3.9/5 (11 reviews)
- WebMD (Dr. Sheetal Shetty): 3.5/5 (5 reviews)
What patients say
Patients praise
- Many individual doctors receive high ratings for bedside manner, clinical knowledge, and patient rapport
- Physicians described as thorough, thoughtful, and communicative
- Patients value high-quality clinical care when accessed successfully
Common complaints
- Difficulties with billing and collections (misbilling, lack of email contact, complex multi-department billing)
- Challenges with appointment scheduling and responsiveness (long wait times, unanswered calls, rescheduled appointments)
- Complaints regarding office staff competency and communication
- Concerns about clinical management and quality of care coordination
In patients' words
"Dr Malone has been our family doctor for over 20 years, she communicates in detail, just ask any question, she will always give you a professional answer..."
— MapQuest/Yelp Patient Review"My issue is with their billing and scheduling... Sutter refused to submit this and now we are out thousands of dollars. Our second issue is that now they can't seem to keep our appointments."
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