Garrett Regional Medical Center - WVU Medicine
Primary Care • Oakland, MD
Ratings by platform
- Healthgrades: 77% recommend (Healthgrades) (262 surveys (CMS 2024 reporting period))
- US News: 92% recommend (US News)
- Google My Business (as cited in third-party source): 2.7 out of 5 stars (124 reviews)
What patients say
Patients praise
- High patient recommendation rates (77% to 92%)
- Recognition for outstanding patient experience (Healthgrades award)
- Effective communication with nursing and medical staff reported in broader surveys
- Strong culture of patient-centered care and quality improvement initiatives
Common complaints
- Concerns regarding cleanliness and staff interactions
- Negative experiences in the emergency room, specifically involving bedside manner, pain management, and diagnostic communication
- Dissatisfaction with hospital food services for patients with diabetes
In patients' words
"Worst ER I’ve ever experienced! ... They had the worst bedside manner, lied to me about the X-ray results, gave bare minimum pain killers and rushed us out as fast as they could."
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