Emergency Services - Methodist Medical Center - Covenant Health
Urgent Care/Acute Illness Care • Oak Ridge, TN
Ratings by platform
- Birdeye: 3.6 out of 5 stars (919 reviews)
- U.S. News & World Report: 3 out of 5
- Leapfrog Group: 94% overall rating
What patients say
Patients praise
- Many patients report receiving caring and knowledgeable medical attention
- Cleanliness of facilities and hospital environment frequently noted as positive
- Helpful and professional nursing interactions during specific procedures or ER visits
- Positive experiences with specialized care such as maternity services
Common complaints
- Long or slow ER wait times
- Perceived lack of empathy or poor bedside manner from some medical staff
- Reports of communication issues between staff and patients/families
- Concerns regarding responsiveness of nursing staff to patient needs
In patients' words
"I've always had caring and knowledgeable doctors here. Sometimes a wait in the ER but that's to be expected. I've been going here for years and been hospitalized several times."
— MedicalRecords.com"Nurse was great and friendly, but the doctor…. I felt like I was SUCH a bother to her with the small eye rolls and the way she “answered” our questions."
— BirdeyeMore clinics in Oak Ridge
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