Oak Ridge Physicians Plaza - Tennessee Orthopedic Clinic
Surgery • Oak Ridge, TN
Ratings by platform
- Birdeye (aggregated from Google and Facebook): 4.9/5 stars (367 reviews)
- Birdeye (aggregated): 4.8/5 stars (1,086 reviews)
- Better Business Bureau (BBB): Not currently rated (N/A)
What patients say
Patients praise
- friendly, supportive, and encouraging staff
- knowledgeable and professional surgeons/physicians
- precise diagnoses and effective symptom relief
- thorough patient education and preparation for surgery
- compassionate and attentive care from specific providers like Dr. Moody
Common complaints
- long wait times before seeing a doctor
- rudeness of front desk staff and management
- overbooking of appointments
- concerns regarding surgical outcomes and follow-up care
- frustration with automated phone systems and difficulty reaching human staff
- perceived lack of patient-centered care versus a focus on volume/revenue
In patients' words
"Everyone on staff at TOA is very friendly and helpful. I would highly recommend Dr Swenson to anyone who seeks a professional & knowledgeable spine surgeon. He took the time to listen to my issues..."
— LocalityBiz patient review"Parkwest at Knoxville Tennessee there is always a hour to two hrs wait to see the Docter before you get called back... over booking is unexceptable patients should not be treated like cattle."
— BBB customer complaint"All this is is a big money pit they send you for Test over and over and over. Had two surgeries. Still have the same issue... It’s nothing about customer service patient service nothing about taking care of your problem."
— LocalityBiz patient reviewMore clinics in Oak Ridge
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