Rush Primary Care - Oak Park
Family Medicine • Oak Park, IL
Ratings by platform
- Rush Oak Park Hospital Internal Quality/Safety Data (HCAHPS): 73% of patients rate the hospital a 9 or 10 on a 10-point scale (Not explicitly stated total count for hospital overall)
- Yelp (via MapQuest): 4.0/5.0 (12 reviews)
What patients say
Patients praise
- many patients report excellent, compassionate, and efficient care from clinical staff
- appreciation for professionalism, especially during challenging emergency situations
- positive perceptions of surgical care and reassuring bedside manner
- high percentage of patients likely to recommend the hospital facility overall
Common complaints
- reports of rude, unprofessional, or dismissive staff and medical providers
- complaints regarding long wait times in the emergency department
- concerns about perceived lack of thorough medical evaluation or diagnosis quality in the ER
- issues with facility cleanliness and parking capacity
- allegations of biased treatment based on race
In patients' words
"The level of patience, compassion, and professionalism I witnessed was extraordinary. ... The compassion they showed toward those battling addiction or alcohol issues was something I wish more people could witness."
— LocalityBiz (Review)"I sat in the waiting room for 5 hours and then another hour in the room before I was seen by anyone. ... No bloodwork. No ECG. No asking about my family history. I was shocked."
— A-Better-Place (Review)"Was checked in by a racist black lady in the front desk. She was very unprofessional and rude. If you're not a person of color, be prepared to be treated poorly."
— Yelp (via MapQuest)More clinics in Oak Park
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