Emergency Room Services - West Suburban Medical Center
Emergency Medicine • Oak Park, IL
Ratings by platform
- Birdeye: 2.1/5 (46)
- MedicalRecords.com: 2.8/5 (154)
- Nutrifinder: 2.1/5 (200)
- Vivian Health: 2.6/5 (18)
What patients say
Patients praise
- Occasional positive interactions with specific staff members who were cited as professional or kind
- Successful, timely care in isolated instances
Common complaints
- Extended wait times in the emergency department
- Reports of rude, disrespectful, or unhelpful front desk and nursing staff
- Concerns regarding poor communication from medical staff
- General unprofessional conduct and facility cleanliness issues
In patients' words
"I was in the ER waiting for over 2 hrs only thing they did was too my vitals...She literally made me feel like I was bothering her ! Go anywhere else except West Suburban!"
— MedicalRecords.com review"Waited in the waiting room for 6 hours and still no results. Ask the front desk about the wait time, mumble something slick under her breath."
— Nutrifinder review"It just warmed my heart! Yes, it was a long wait, but it was worth it. We got the medicine we needed the same day, and my daughter feels better. Thank you, Lou, for being kind and am proud of this hospital for turning its service around by hiring people like him."
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