Orthopedics - Naval Health Clinic Oak Harbor - Tricare
Orthopedics • Oak Harbor, WA
Ratings by platform
- WebMD (Dr. Martin Collier, orthopedic surgeon at Naval Health Clinic Oak Harbor): 5.0 out of 5 (average) (3 ratings / 3 reviews)
- Facebook (Naval Health Clinic Oak Harbor): 70% recommend (226 reviews)
- Vitals (Naval Health Clinic Oak Harbor practice): 3.7 out of 5 (shown as rating overview) (Not specified on the provided excerpt)
- OpenNPI (NH Oak Harbor / HCAHPS): Overall rating star/linear mean score: 58% (per 2019-12) (Completed surveys: 30; response rate: 23% (2019))
What patients say
Patients praise
- Positive patient impressions of orthopedics provider care, follow-up, and communication (WebMD reviews for Dr. Martin Collier)
- Clinic/community feedback indicates many would recommend the clinic (Facebook 70% recommend)
- HCAHPS results show a majority would definitely recommend the hospital (71%)
Common complaints
- Some reports of “less than perfect” experiences/concerns from retirees, including “very bad experiences” and issues tied to provider turnover and consistency of care (news article)
- Provider- or facility-level ratings on third-party sites are not uniformly high (e.g., Vitals 3.7)
In patients' words
"“Dr. Martin Collier is an extremely thoughtful, caring and knowledgeable Orthopedic Surgeon. His patient follow-up is a testament to his commitment to his patients treatment and recovery.”"
— WebMD review snippet for Dr. Martin Collier"“some retirees have had ‘less than perfect’ experiences at [the] naval hospital…” and one spouse had “very bad experiences” with care…"
— Whidbey News-Times article about Naval Hospital policy/Tricare Prime experiences"“Details… 70% recommend (226 Reviews)”"
— Facebook page highlight for Naval Health Clinic Oak HarborMore clinics in Oak Harbor
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