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West Nyack Medical Center - | Crystal Run Healthcare logo

West Nyack Medical Center - | Crystal Run Healthcare

Obstetrics and GynecologyNyack, NY

★★★★★4.5/592 reviews across 1 platforms

Ratings by platform

  • Zocdoc (Urgent Care): 4.5/5 (92)
  • BestProsInTown (Urgent Care): Not specified (52)

What patients say

Patients praise

  • Convenient, spacious, and clean facility environment
  • Access to multiple specialties at a single location
  • Compassionate, knowledgeable, and professional medical staff members
  • Efficient urgent care services for non-life-threatening needs

Common complaints

  • Difficulty scheduling appointments with primary physicians
  • Issues with call centers and long hold times during phone support
  • Concerns regarding billing problems and administrative efficiency
  • Lack of continuity of care and high staff turnover
  • Frustration with redirection to urgent care instead of primary providers

In patients' words

"I am almost never able to see my actual primary physician, and I am constantly redirected to urgent care or whichever doctor happens to be available that day."

LocalityBiz Review

"Very nice find in area. Clean, brand new facility. Very well organized and staffed with true professionals."

Yelp Review

"patients are highly critical of the practice’s quality and accessibility of care, as well as billing problems and customer service, since it was bought out by Optum in 2023."

News 12 reporting

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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