Riverside Community Care (CBHC) - Norwood - Mass.gov
Mental Health • Norwood, MA
Ratings by platform
- Rehab.com: 3.4 out of 5 stars (36 reviews)
- PissedConsumer: 1.1 out of 5 stars (1 review (from registered users))
What patients say
Patients praise
- Staff described by some as caring, understanding, and respectful
- Helpful recovery support and peer services
- Effective treatment plans and support groups according to some clients
- Helpful for community-based support and mental wellness transformations
Common complaints
- Difficulty reaching staff via phone or scheduling appointments
- Reports of unprofessional, rude, or unhelpful front-desk staff
- Inconsistent care, including frequent changes in psychiatrists or clinicians
- Concerns regarding medication management and refill processes
- Reports of staff appearing inexperienced, condescending, or dispassionate
In patients' words
"Never have I ever experienced this level of unprofessionalism in a medical facility. Front desk is rude and unhelpful... I haven't gotten refills in months and I have no way of making another appointment."
— Rehab.com user review"Caring and understanding staff."
— Boston Consumers' Checkbook consumer comment"93% either agreed or strongly agreed that they were satisfied with the services they received and, crucially, felt that staff were respectful and responsive to their needs."
— Riverside Community Care internal satisfaction survey report (661 responses)More clinics in Norwood
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