California Department of State Hospitals - Metropolitan - CA.gov

Patients praise

• Some individual staff members recognized as helpful and supportive of rehabilitation and vocational goals
• Potential for positive outcomes when medications and treatment plans are effectively adjusted over time

Common complaints

• Allegations of patient abuse, neglect, and lack of safety (including physical, sexual, and mental abuse)
• Poor communication between medical staff and patients regarding treatment, medication, and care plans
• Concerns regarding unsanitary facility conditions, including reports of pests such as bed bugs
• Inadequate supervision of patients and lack of staff responsiveness to patient needs
• Historical Department of Justice findings of systemic deficiencies in psychiatric, nursing, and medical care