Senior Care | Stanford Health Care
Geriatric Primary Care • Norwalk, CA
Ratings by platform
- ComplaintsBoard: 1.5-star rating (from 54 complaints) (54 complaints)
- US News & World Report: 4 out of 5 (Not explicitly stated (Patient Experience Score))
- Leapfrog Group (OAS CAHPS): 89% (Overall facility rating) (Not explicitly stated)
What patients say
Patients praise
- High overall hospital quality and safety ratings
- Nationally ranked in multiple medical specialties
- Strong willingness among patients to recommend the facility
- Achieved high performance standards for specific surgical and clinical procedures
Common complaints
- Billing and insurance-related issues
- Dissatisfaction with customer service and staff communication
- Difficulties scheduling appointments or navigating referrals
- Reports of lost personal belongings in emergency departments
In patients' words
"I was told that Stanford [Health Care] does NOT [check] insurance eligibility prior to accepting the appointment or performing the preventative exam, and I would be obligated to pay this amount."
— Better Business Bureau Complaint"[After being moved to a room] her plastic bag was not with her... her clothes, shoes and most importantly the wallet with all documents are gone. NOBODY CARES including your management."
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