Sports Medicine Clinic | Norton Healthcare Louisville, Ky.
Sports Medicine • Norton, MA
Ratings by platform
- Birdeye (Norton Orthopedic Institute - Brownsboro): 3.7/5 (43 reviews)
- Birdeye (Norton Hospital): 3.2/5 (913 reviews)
- Better Business Bureau (Norton Healthcare): 1.33/5 (N/A)
- ComplaintsBoard (Norton Healthcare): 1.6/5 (3 reviews, 4 complaints)
What patients say
Patients praise
- High provider ratings for bedside manner and listening skills
- Availability of same-day appointments for sports injuries
- Professional and knowledgeable specialized orthopedic care
- Effective treatment plans and clear communication of options
Common complaints
- Difficulty with billing and insurance processing
- Inconsistent access to appointments and referrals
- Dissatisfaction with staff professionalism and nurse training
- Reports of feeling dismissed by medical providers
- Concerns regarding medical care consistency and follow-up
In patients' words
"Dr. McKinney was wonderful. He answered my questions with patience. Explained everything, and showed sympathy and guidance..."
— Provider Review (Dr. Nathan L McKinney)"Dr. Christensen is amazing. He listens and answers all my questions. He is never dismissive about my concerns."
— Provider Review (Dr. Joshua J Christensen)"The decline in consistency of care, access to timely appointments and referrals, adequate follow-up and just general common decency got to be too much to bear."
— Better Business Bureau (Customer Review)"I saw Dr. Jeffrey Stephenson and it was a terrible experience. My symptoms were ignored, I was ignored, my reason for being there was not properly documented or treated..."
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