HMG Primary Care at Norton | Holston Medical Group
Internal Medicine • Norton, MA
Ratings by platform
- Birdeye: 3.7 out of 5 stars (14 reviews)
- Yelp: 2.1 out of 5 stars (27 reviews (for Holston Medical Group overall))
What patients say
Patients praise
- Some patients appreciate specific providers for being wonderful, clear communicators, and down-to-earth
- Availability of walk-in appointments for some patients
- General praise from some long-term patients for specific physicians
Common complaints
- Billing and insurance issues, including claims of incorrect billing and unprofessional handling of insurance documentation by staff
- Dissatisfaction with front-office staff, described as dismissive, condescending, or rude
- Long wait times to be seen for appointments and difficulties in reaching the office by phone
- Reports of providers being perceived as uncaring, dismissive, or dishonest in medical records
In patients' words
"All about the money don’t care about the patients... Front of the house is a joke bunch of mindless people happy to take your money because they don’t care what kind of care you get."
— Patient Review, LocalityBiz"I have been a patient here for 8 years, I think doctor Basham is wonderful, I followed him when he left big stone because he’s such a wonderful doctor..."
— Patient Review, LocalityBiz"Overall, they are pleasant on the phone and do have walk-in appointments. They try and fit you in where they can. My issues all start with the appointment. They are more about billing than..."
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