Norton Healthcare Geriatric Care
Geriatric Medicine • Norton, MA
Ratings by platform
- Birdeye (Norton Hospital): 3.2/5 (913 reviews)
- Better Business Bureau (BBB): 1.33/5
- ComplaintsBoard: 1.6/5 (3 reviews and 4 complaints)
- Norton Healthcare (Dr. Rachel N. Hart): 4.9/5 (215 ratings, 68 reviews)
What patients say
Patients praise
- Compassionate and thorough geriatric care from specific providers like Dr. Rachel Hart
- Clear communication and patient education regarding memory loss and cognitive conditions
- Recognition of excellent bedside manner and professionalism in certain clinical settings
Common complaints
- Difficulty with billing departments and insurance processing
- Challenges with scheduling and accessing timely care
- Reports of indifferent or unprofessional staff behavior
- Concerns regarding medical disparities and perceived bias
In patients' words
"Dr. Hart carefully and slowly explained everything to my mom who is struggling w memory loss."
— Norton Healthcare Patient Review for Dr. Rachel N. Hart"The frustration of dealing with the Billing department... Hours of my life wasted on their mistake."
— Better Business Bureau Customer Review"Black people do not come for any form of care at any Norton's facility. if you look up medical disparity in the Black community you will see their face."
— Birdeye Customer Review for Norton HospitalMore clinics in Norton
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