Bureau of Substance Addiction Services Licensing System
Addiction Medicine • Norton, MA
Ratings by platform
- drehabs.com (Middlesex Recovery Norton): 2.6/5 (5+ reviews)
- startyourrecovery.org (Valley Hope of Norton, KS): 4/5 (37 reviews)
What patients say
Patients praise
- Compassionate, supportive, and professional staff reported in many cases
- Effective, life-changing treatment outcomes for some patients
- Strong sense of peer support and community environment in certain facilities
- Appreciation for helpful counseling and recovery tools
Common complaints
- Reports of poor communication and billing/payment issues
- Complaints regarding facility comfort, maintenance, or lack of amenities (e.g., no AC)
- Frustration with long waiting lists or insurance acceptance policies
- Mixed experiences with staff professionalism, empathy, and "no tolerance" policies
In patients' words
"Very poor experience with the facility director... Been asking for refund/resolution with no luck."
— Middlesex Recovery Norton review (via drehabs.com)"The counsellors and staff genuinely care for the clients welfare and make a concerted effort to see to their needs."
— North Cottage Program, Inc. alumni review (via best-rehabs.com)"The counselors and chaplains actually really care."
— Valley Hope of Norton, KS review (via startyourrecovery.org)More clinics in Norton
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