Orthopedic Surgery in Northfield, MN - ProviderMatch - Allina Health
Orthopedics • Northfield, MN
Ratings by platform
- Birdeye: 4.6 out of 5 stars (437 reviews)
- Allina Health ProviderMatch (Dr. Thomas Kaiser): 4.9 out of 5 stars (257-264 ratings)
- Allina Health ProviderMatch (Dr. Dustin J Schuett): 4.8 out of 5 stars (235 ratings, 85 reviews)
- Better Business Bureau: 1.25 out of 5 stars (N/A (Allina Health Systems profile))
What patients say
Patients praise
- High ratings for specific orthopedic surgeons on the official Allina ProviderMatch portal
- Many patients report positive, professional, and painless experiences for specific procedures like colonoscopies
- Friendly and helpful staff mentioned in some patient feedback
- Efficient and timely care noted by some patients for certain departments
Common complaints
- Billing and administrative frustrations, including billing errors and confusing statements
- Issues with customer service, including long wait times and rude staff interactions
- Long wait times in the clinic for appointments and tests
- Perceived issues with quality of care or misdiagnoses by some providers
In patients' words
"The nurses were outstanding and put me at ease right away. The physician, Dr. Martin Gadek did the procedure with great care and professionalism."
— Medical Clinic «Allina Health Northfield Clinic», reviews and photos"It's very frustrating to continue to get bill reminders when my bill is NOT due yet!!? I have always paid my bills on time and have never been late!!"
— Allina Health Systems BBB profile"Worst customer service and care I have ever experienced. My psychiatrist was late for every single appointment."
— Yelp (Allina Health Northfield Clinic)More clinics in Northfield
Northfield Hospitals + Clinics: Orthopedic Clinic
Patients praise: Positive patient experiences with orthopedic surgeons/staff, including feeling cared for, straightforward communication, and good recovery/mobility outcomes · Positive emphasis on thorough preparation and reassurance before/around surgery (pre-op education, medication review, PT planning).
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