Veteran Health Services
Veterans Health Services • North Las Vegas, NV
Ratings by platform
- Momentary (based on CMS HCAHPS data): 4 out of 5 stars (based on 426 patient surveys) (426)
- Rehab.com: 4.03 out of 5 stars (348)
What patients say
Patients praise
- Quality care and professionalism in specific departments such as surgery and recovery
- Generally efficient, friendly, and knowledgeable staff reported by some patients
- Good cleanliness of facilities and rooms
- High marks for nurse communication in some patient surveys
Common complaints
- Long wait times for appointments and emergency room services
- Bureaucracy and difficulty communicating with staff
- Issues with appointment cancellations and rescheduling without notice
- Lack of standardized processes and communication failures in sensitive areas like mental health units
- Some reports of rude or inconsiderate staff interactions
In patients' words
"From the moment I arrived in the emergency room at the VA hospital to the moment I woke up from my surgery, I was truly cared for here. I never had to wait. I was never disrespected."
— Patient review on Rehab.com"As a 100% disabled veteran, this has been the worst healthcare experience I’ve ever had. My primary care appointment—booked months in advance—was canceled without anyone telling me, leaving me with no provider and no medication."
— Patient review on Rehab.com"Nice facility and staff but they were unable to diagnose my painful physical and mental issues for two months..."
— Patient review on LocalityBizMore clinics in North Las Vegas
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