Neighborhood Health Plan of RI - North Kingstown
Clinical Psychology • North Kingstown, RI
Ratings by platform
- National Committee for Quality Assurance (NCQA): 4.5 out of 5 stars (NCQA Health Plan Ratings 2024) (Limited public reviews on standard platforms like Yelp)
What patients say
Patients praise
- Achieved high Medicaid quality ratings (4.5/5 stars from NCQA)
- Maintains strong Net Promoter Scores (NPS) for customer loyalty
- Consistent performance in patient experience composites
Common complaints
- Difficulty finding specialists who accept the plan due to low reimbursement rates
- Frustrating customer service experiences, including long wait times and conflicting information from agents
- Difficulty navigating pharmacy and medical management approvals
In patients' words
"Dealing with Neighborhood has been the single most infuriating experience of my life. ... every time I call, someone tells me something different that conflicts with what I was told by another agent the last time I called."
— Online consumer review platform (LocalityBiz)"I work in RI in healthcare and I'm finding Neighborhood to be difficult. Many specialists do not accept Neighborhood because reimbursement is so low."
— Reddit (r/RhodeIsland)More clinics in North Kingstown
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