Williamstown Medical at North Adams - Berkshire Health Systems
Surgery • North Adams, MA
Ratings by platform
- Yelp, MapQuest, Vitals: 3.4 out of 5 (Dr. Charles Eric Oneill, specific provider) (Small number of reviews available across platforms (e.g., ~7 on Yelp/MapQuest))
What patients say
Patients praise
- Appreciation for quality of medical care and clinical treatment received
- Positive experiences with appointment availability and scheduling for some patients
- Gratitude for the reopening and presence of North Adams Regional Hospital services in the community
Common complaints
- Concerns regarding administrative and billing office processes
- Reports of unprofessional or rude staff behavior in some departments
- Occasional frustration with medical record accuracy and communication
- Challenges with patient portal access and technical support responsiveness
In patients' words
"Williamstown Medical is always great. They get me an appointment whenever I need one and I am always treated professionally and courteously."
— Yelp/MapQuest Reviewer"While I had no problems with the medical care I received over 2 years as a patient of this practice, my last encounter with their billing office left me extremely frustrated and concerned."
— MapQuest Reviewer"I was recently hospitalized for two weeks with pneumonia, dehydration and weakness. The care I received was extraordinary and healing."
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