The Brien Center for Mental Health and Substance Abuse ...
Mental Health Clinic • North Adams, MA
Ratings by platform
- Rehab.com: 3.3 out of 5 stars (22 reviews)
- Facebook (historical): 4.3 out of 5 stars (14 reviews)
What patients say
Patients praise
- Specific instances of compassionate and helpful individual clinicians and staff
- Some patients finding services to be a lifesaver once intake is complete
- Professionalism and non-judgmental support noted by some clients
Common complaints
- Allegations of inadequate data security following a major cyberattack in 2025
- Staff burnout and high caseloads impacting patient care
- Difficulties with the intake process and accessibility
- Complaints regarding unhelpful or uncaring staff interactions
- Reports of negative experiences with crisis team interrogations
- Concerns about administrative/management responsiveness
In patients' words
"It was difficult and time-consuming to get in but once I did it has been a lifesaver. These healthcare workers have difficult jobs with limited resources. The people I have dealt with have been very helpful and caring."
— Rehab.com Review"If it could be a zero, it would. After 15 years as a patient and rescheduling... I was fired as a patient, leading to a massive nervous breakdown... Traumatized an already fragile PTSD patient. Repulsive inhumane behavior."
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