Sentara Urgent Care - Little Creek in Norfolk, Virginia
Urgent Care • Norfolk, VA
Ratings by platform
- Google (via UrgentCare.directory): 3.9/5 (758)
- Solv: 2.4/5 (5)
- Yelp/Apple Maps: 2.4/5 (57)
What patients say
Patients praise
- Professional, skilled, and compassionate medical staff in some instances
- Efficiency and fast service, particularly with online check-in options
- Clean and well-organized facility environment
- Effective alternative to the emergency room for non-life-threatening medical issues
Common complaints
- Staff attitudes, including reports of rude or dismissive behavior from nursing and reception personnel
- Long wait times and issues with walk-in availability
- Communication failures regarding test results
- Concerns regarding administrative practices, such as insurance billing or check-in procedures
- Perceived lack of thoroughness or attentiveness from medical providers
In patients' words
"Scheduled a rapid covid-19 test for 7:11 p.m. this afternoon... They closed at 8:00 p.m. and LEFT... NEVER received a call. ... They FORGOT ABOUT ME!"
— Solv reviewer"Wait was long (1.5 hours) but staff was wonderful. Everyone was efficient at their job and the doctor was very sweet and nurturing."
— Unilocal reviewer"Reviews highlight a significant concern with staff attitudes, describing experiences as rude and dismissive, particularly from nursing personnel during visits."
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