Providers

Patients praise

• High praise for the clinical skills and attentiveness of doctors and nurses
• Staff frequently described as friendly, polite, and helpful when accessible
• Effective diagnostic processes once patients are seen
• Many patients express gratitude for essential walk-in services and specialist care
• Some practices noted for efficient, well-organized patient journeys once checked in

Common complaints

• Difficulty accessing GP appointments (long phone queues, appointment scarcity)
• Long wait times in hospitals and emergency departments
• Issues with reception/administrative staff (e.g., triage questions, communication, gatekeeping)
• Concerns about continuity of care (e.g., seeing different clinicians, lack of follow-up)
• Reports of dismissive bedside manner or lack of empathy from some staff
• Limited privacy in some reception areas