Primary Care - EVMS Medical Group

Patients praise

• Specific physicians are frequently praised for being caring, informative, and excellent
• Long-term patients who value the medical expertise provided despite administrative hurdles

Common complaints

• Significant difficulty scheduling appointments and reaching staff by phone
• Excessive wait times for both appointments and during office visits
• Concerns regarding communication, including unreturned calls and medication refill delays
• Frustration with the administrative/front-desk staff and billing processes
• Perceived disorganization and lack of accountability within the office environment
• Experiences with residents rather than the expected physician during appointments