MercyOne Newton Medical Clinic Pediatrics Care
Pediatrics • Newton, IA
Ratings by platform
- MercyOne Official Provider Page: 4.9/5 (55 ratings) for Dr. Shilpi Shrivastava (20 reviews)
- MercyOne Official Provider Page: 5/5 (50 ratings) for Dr. J. Michael Metts (9 reviews)
- Healthgrades/CMS HCAHPS: 59% of patients would definitely recommend (15% lower than national average) (HCAHPS survey-based rating)
What patients say
Patients praise
- High praise for specific pediatric providers for being knowledgeable, thorough, and kind
- Positive experiences with follow-up communication from pediatricians via MyChart
- Some patients report a warm and welcoming atmosphere at the facility
Common complaints
- Reports of poor communication and responsiveness in the emergency department
- Concerns regarding patient discharge procedures and coordination of care
- Lower than national average patient satisfaction scores for hospital care
- Specific complaints regarding perceived staff dismissiveness and wait times
In patients' words
"She made sure to call and follow up a few days after the appointment to make sure me and my daughter were doing well. Was also very responsive using the MyChart app to answer my questions."
— Patient review for Dr. Shilpi Shrivastava (MercyOne website)"Went in on 3-25-2023 3 hour wait to see a doctor. Then was told this is and ER that are not Equipped to see if I had something caught in my throat... Why do they even have this hospital open?"
— Patient review on LocalityBizMore clinics in Newton
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