MercyOne Newton Medical Clinic Iowa Heart Center
Heart and Vascular Care • Newton, IA
Ratings by platform
- Vivian Health: 4.0/5.0 (3 reviews (staff focus))
- Healthgrades: 61% patient experience rating
- HealthLuminate: 62% definitely recommend
What patients say
Patients praise
- Many patients praise specific providers for being professional, caring, and attentive listeners
- Appreciation for clear explanations of medical conditions and treatment plans
- Some staff members noted for being friendly and helpful
- Patients feeling valued and well-treated by specific medical teams
Common complaints
- Frustration with appointment scheduling and administrative follow-up
- Reports of poor communication or perceived lack of care in emergency/urgent settings
- Concerns regarding staff turnover and management issues
- Negative experiences with specific bedside manner or wait times
In patients' words
"Dr.Fraizer was very professional. He listened to my questions and did follow-up appointments for my heart health."
— MercyOne provider page"I can't speak highly enough about my experience with MercyOne. From the moment I stepped in, I felt an immediate sense of warmth and care."
— MapQuest (Yelp review)"Staff nurses you work with are great, you all become trauma bonded by how busy the ED is. There is no manager for the ED... upper management has no problem throwing you under the bus."
— Vivian Health (Staff review)"The visit with Dr. Frazier went well. However, attempting to schedule the tests he recommended has been very frustrating and thus far, not scheduled."
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