Physical Therapy | Invictus Health | Newport News
Pain Management • Newport News, VA
Ratings by platform
- Birdeye: 2.3 out of 5 stars (106 reviews)
What patients say
Patients praise
- Some patients report caring and attentive service from specific providers
- Staff seen as answering questions clearly and being helpful in individual cases
Common complaints
- Long appointment wait times (exceeding one hour)
- Poor administrative experiences, including frustration with rescheduling policies and perceived lack of staff respect
- Concerns regarding financial focus and insurance discussions
- Occasional negative experiences with staff interactions or perceived lack of understaffing
In patients' words
"I would give zero stars ! dr Torri is only worried about his wallet ! first time meeting he starts yelling about how much his insurance costs !"
— Yelp"I will never go to this facility again ! It was almost 2 hour drive with traffic from Virginia Beach to Newport News when I arrive 5 minutes late they of course would not accept me..."
— MapQuest/Yelp"Excellent caring staff, not in a rush. A very sick family member was seen early. Dr. Tory answered all questions and explained all in understandable terms. Thank you so much. Highly recommend!"
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