TPMG Newport News Internal Medicine
Internal Medicine • Newport News, VA
Ratings by platform
- Birdeye (primarily based on Google reviews): 4.7 out of 5 stars (180 reviews)
What patients say
Patients praise
- Attentive, kind, and smiling front-office personnel in many instances
- Efficient scheduling, including same-day or quick appointment availability
- Compassionate, personalized care from clinical staff
- Timely lab work turnaround times
Common complaints
- Reports of rude, impatient, or unhelpful administrative/front-desk staff
- Difficulties reaching the office by phone during business hours
- Instances of poor customer service experiences
In patients' words
"I have never had an issue coming here; however, the out-processing receptionist would benefit from additional training in customer service, patience, and attentive listening."
— Birdeye review"Amazing experience! Contacted TPMG this morning and was given a same day slot this afternoon! I have never had any issues or concerns coming here! I feel like part of the family!"
— Birdeye review"One of the worst experiences I’ve ever had at a medical establishment. I went to check in with the receptionist who, very rudely, said I was at the wrong TPMG Internal Medicine office... "I guess people need to read better"."
— Birdeye reviewMore clinics in Newport News
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